Intelligent Voice Gateway
Seamlessly orchestrate communications between voice and chatbot technologies, and improve your customers experience.
Are you losing business due to disconnected and frustrating online chatbot and calling experiences?
The convergence of telecom and software technology has proven problematic. Simply put, bringing voice to the forefront of customer experience transformation is tough.
This is most commonly due to the complexities of connecting the dots between these technologies and the disparate teams that manage them. Getting voice right is important. 71% of consumers prefer voice channels when it comes to sensitive financial or healthcare data (Gartner), and unsurprisingly almost three quarters (72%) of us see having to explain our problem to multiple people as poor customer service. (Dimension Data)
Much of the challenges around creating seamless customer experiences stem from legacy on-premise systems, interoperability, security, and a lack of skilled specialists. To add to the complexities, striking the right balance between ‘buying’ and ‘building’ a voice solution can be tricky.
Enterprise communications made flexible
Our Intelligent Voice Gateway (IVG) seamlessly orchestrates communications between voice and chatbot technologies, improving your customers' experience by making the interaction more personalised and intuitive.
It is also vendor-agnostic, meaning you can get the best of both worlds by buying a solution without vendor lock-in or the need to bring on new expertise.
Advanced Call Control abstracts the management of all telephony signalling (SIP/WebRTC) and media streams (RTP) away from the IVA/Bot platform.
Delivers SIP header integration and persistent metadata seamlessly, allowing organisations to pass unique caller IDs and other metadata to speech intelligence tools end-to-end, including; IVAs, speech analytics, biometrics, compliance and payment solutions.
Supports outbound call transfers and conference calls by providing call context information and the ability to transfer calls to other phone numbers, bots, or human agents.
Access conversational AI seamlessly
Unlock voice data across all touch-points enabling organisational-wide speech intelligence solutions to save time and resources, whilst improving customer experience and enhance business performance.
Works with all major cloud-based Text-to-Speech (TTS)/Speech-to-Text (STT) speech services, supporting multiple languages and custom speech models for industry-specific applications.
The TTS/STT processes are 'real-time', minimising delays often associated with cloud-based speech synthesis to ensure a smooth and efficient call experience for both the customer and the business.
Vendor-agnostic, meaning you can get the best of both worlds by buying a solution without vendor lock-in or the need to bring on new expertise.
Integrate voice easily
Experience faster resolutions and improved customer communication with your choice of speech services to provide real-time assistance for complex issues or sensitive matters over the phone.
It is also vendor-agnostic, meaning you can get the best of both worlds by buying a solution without vendor lock-in or the need to bring on new expertise.
Advanced Call Control abstracts the management of all telephony signalling (SIP/WebRTC) and media streams (RTP) away from the IVA/Bot platform.
Supports Speech Synthesis Markup Language (SSML) allows developers to create more natural-sounding TTS systems by controlling pronunciation, intonation, and other aspects of speech synthesis, resulting in more engaging and personalised conversational AI experiences.
Text-to-Speech Caching enables the platform to reuse speech previously generated via the TTS engine, reducing unnecessary round-trip delays and costs, resulting in a more efficient and cost-effective call experience.
Intelligent Voice Platform
Low-code voice orchestration that seamlessly connects contact centre, corporate telephony, and unified communications empowering your customer experience and employee experience transformation.
Voice made simple and flexible
Take your organisation to the cloud with flexible SIP trunking that integrates everywhere, as well as smart voice orchestration to simplify number management and administration of voice services.
Easily integrate voice, anywhere.
Bring your contact centre and corporate telephony together to deliver a more seamless experience for your customers and your remote employees.
Seamlessly, access voice data
Gain a holistic view of voice data across your entire voice ecosystem and empower your speech intelligence for better customer and employee insights.
Secure payments
Taking payments over the phone has never been safer. De-risk your contact centre with our PCI DSS SAQ-A solution and build trust with your customers.
Resources
We've collated a collection of educational and informative resources that we trust you'll find helpful in your digital transformation.
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