Accelerate your contact centre cloud migration
Confidently migrate without disruption whilst sweating your existing assets and progressively improving CX.
Integrate your front-office and back office to deliver a seamless and aligned customer experience every time.
Siloes between contact centres, unified communications, and corporate telephony technologies inevitably leads to siloed approaches to delivering customer service. This creates a bad customer experience, a risk that leaders can no longer afford to take.
Easily integrate voice, anywhere
SecureCo’s Intelligent Voice Platform acts as a hub connecting all of a company's calling, contact centre and unified communications technologies with the services required to create the customer experience of the future, one that prioritises convenience and empathy.
Simple connectivity of your cloud or on-premise contact centre solution and your corporate telephony
Native integration with MS Teams and Webex calling unified communications platforms
Native integration with leading contact centre solutions from Genesys, CISCO, NiceCX and more
Prebuilt connectors with industry-leading speech intelligence providers for of speech analytics, compliance automation, biometrics, and artificial intelligence
Access conversational data, from all voice touch-points
Speech intelligence is a valuable source of data that can be used to improve customer experiences, build knowledge of client needs, and ultimately increase business performance. Real-time stereo recording and universal presentation of the voice data makes connecting your choice of third-party speech intelligence software easy and efficient.
Enable access to voice data across all your voice technologies, no more by removing voice data silos
Real-time recording with no impact on call quality or latency between parties
Automatically transform CTI meta-data between your voice technologies
Secure payments over the phone
Achieving PCI DSS compliance is complex, we make it easy. Instantly remove your contact centre from the full scope of PCI DSS compliance. All cardholder data functions are outsourced, with no electronic storage, processing, or transmission of any cardholder data on your systems or premises.
Enable the modern hybrid workforce by enabling payments over the phone to be taken anywhere, anytime
De-risk payments by completely removing credit card data from your contact centre
Eliminate IVRs or call transfers to help reduce call handling times and improve customer experiences
Choose any payment gateway for full control of where your payments are processed
Intelligent Voice Platform
Low-code voice orchestration that seamlessly connects contact centre, corporate telephony, and unified communications empowering your customer experience and employee experience transformation.
Voice made simple and flexible
Take your organisation to the cloud with flexible SIP trunking that integrates everywhere, as well as smart voice orchestration to simplify number management and administration of voice services.
Easily integrate voice, anywhere.
Bring your contact centre and corporate telephony together to deliver a more seamless experience for your customers and your remote employees.
Seamlessly, access voice data
Gain a holistic view of voice data across your entire voice ecosystem and empower your speech intelligence for better customer and employee insights.
Secure payments
Taking payments over the phone has never been safer. De-risk your contact centre with our PCI DSS SAQ-A solution and build trust with your customers.
Resources
We've collated a collection of educational and informative resources that we trust you'll find helpful in your digital transformation.
How to reduce contact centre costs whilst improving customer experiences
AI in contact centres: Is it living up to the hype?
How contact centres can take advantage of AI tools like ChatGPT to gain a competitive edge
Get the latest customer experience technology insights
Join the SecureCo CX community and get the latest low-down on customer experience and how you can unlock the power of speech technology for your customers.
